Blacklane Reviews

I've used Blacklane for years with generally good results. We booked a pickup at Madrid's airport for two passengers. We had two checked pieces of luggage and two carry-ons.

Our driver walked us the car and half attempted to load our two bags into the trunk. The trunk had children's seats and other items -- with barely any skill in trying to pack the trunk, he determined that:

* the two checked bags would not fit in the trunk
* nothing could go in the cabin itself (although, one of the bags could have gone on the front seat with the carry-ons easily placed in the trunk.

He then announced that he could drive us to the hotel but we would need to put the luggage in a taxi (really??).

Blacklane admits that the car could not accommodate our two checked bags (regular sized Rimowa and Briggs and Riley bags) but claims that for safety (the interior of the car, apparently), the two carry-ons placed us in violation of their policy (strictly two bags, even though the E-Class could not accommodate two bags).

The driver shrugged his shoulders and pointed us to the taxi stand. No problem there, a regular taxi accommodated our luggage and we were at the hotel in 30 minutes.

Unfortunately, Blacklane will not refund the fare (they offered a 25 euro voucher but not even a partial refund). We have used Blacklane for years (and recommended them); but, I see that we may have just managed to avoid getting burned in the past.

Customer service has operated with circular arguments that fail to acknowledge that the car was not big enough to meet their own commitment of two bags. Perhaps they should publish the accepted dimensions (and train their drivers on how to load the trunk).

If your hope is a worry-free pickup, it is better to use another service (we will).

So annoying that I can’t give zero stars. I beg you, DO NOT use this company, they are a complete disgrace.

Booked service from Detroit Airport to Windsor Canada at least two weeks before trip. At 1am a message was left from GERMANY telling me that I would not have a ride. So sorry, we will give you a voucher toward a future ride. I did not hear this message until 6am when I was getting ready to leave for the airport. Flight at 9am...no time to find alternative travel

I use Blacklane for business sporadically. I decided to use them on a golfing trip to the UK for airport transfers and golf course transfers. Excellent service and communication ahead of each trip. Pristine cars and highly professional service provided.

On June 5 we booked a ride from the Maritim Hotel Bonn to Essendon, England
We had immense problems because the driver did not had the necessary papers to cross the Eurotunnel. So our vip, Simon Pegg a well known British actor was stranded in Calais and could not return to England where he was shooting a movie.
Also after he arrived in Calais he was very upset, because he needed to go to England. So we immediately booked another blacklane car to bring him from Calais to England. This was June 5 at 21:20 but we cancelled the trip 5 minutes later because it was clear that at this time they could not cross the channel. Also there was not even a message that they found a driver for this trip.
So nevertheless both rides were fully charged to our credit card.
We had a long chat the Blacklane guys numerous times and the outcome was that they promised us to return 50 % of the money for the first ride who ended in Calais because the driver did not had the papers and off course don’t charge the second trip from Calais to England which was cancelled from us 5 minutes later anyway. There was not even a driver found going to Calais. Still the 2 trips were fully booked to our credit card and never returned to our credit card. Also there was a promise they would give us a voucher for the next ride we book – we never got the voucher.

I was completely satisfied with my experience with Blacklane. The construction at the airport poses a major challenge for this type of service since the lane are blocked off to one or two lanes which causes major congestion. My driver was located at terminal C, as instructed, but I was able to exit from Terminal E. We quickly met for pickup and everything went very smoothly.

I have always found Blacklane to be reliable, efficient and professional from all prior experiences. I’m not sure what has changed. On September 9, 2022 I had a confirmed reservation for pick up at the Porto Airport, Portugal to Palas de rei, Spain. Blacklane cancelled my booking one hour before flight arrival and 2 hours and 20 minutes before my scheduled pick up time. They cancelled with apologies beyond their control and offered a 25 euro voucher on a future ride. Things can go wrong and from positive prior experience I used the voucher to book a ride from Santiago de Compostela, Spain back to Porto on 9/13. My ride was confirmed for a 9AM pick from my hotel. An hour before lightening struck twice. Blacklane cancelled my booking with the same auto email response and same voucher offering. It is sad that I can no longer trust them, using or recommending Blacklane again will be such a tough decision. Instead of the promised greeting from your chauffeur with a bow you just may me left to your own devices after they cancel your confirmed ride. Mark Z

Excellent. Very smooth drive and well supported by Mr. Muhammad Shabbir-chauffeur allocated for the said drive. Thanks to him , very much appreciated.

Well what can you say about a company (they call themselves a crew!) whose business is founded on reliability and competence … when they confuse our drop off address by hotel name and street as well as street number (interpreted backwards). None of this was the drivers fault, since the instructions were emailed to him containing incorrect and contradictory guidance (poor fellow) So then the crew gave us a discounted rate back to the airport BUT then they cancel just a couple of hours before travel. Exemplary lack of consideration and incompetence. NEVER again!

What you want is the service to be so good that you don't even notice anything. That is what we got. From pick up to drop off, couldn't ask for anything more. On time time and courteous.